Webinar: Modernizing the City of Toronto’s Facilities Management Service Delivery
Driving Best Practices, Modern Implementation, and Real‑World Transformation
As Canada’s largest municipality, the City of Toronto manages one of the most complex and diverse facility portfolios in the country. In recent years, the City has embarked on an ambitious modernization journey—reimagining how facilities services are delivered, how technology supports operations, and how workplaces can better serve employees and the public.
Join us for an in‑depth webinar exploring the City of Toronto’s Facilities Management modernization strategy, highlighting the frameworks, tools, and practices that are transforming service delivery across the organization. This session will offer practical insights into what it takes to modernize facilities management in a large, multi‑site public‑sector environment.
Date
Tuesday, April 28, 2026
Time
12:00 pm to 1:00 pm
Registration Fee
Free
Information on how to view the webinar will be emailed to registrants a few days before the event.
Speakers
Imrana Shamji, Director, Facilities Management Organization, City of Toronto, Corporate Real Estate Management Division
Irene Gryniewski, Director Facilities Management, City of Toronto
What You’ll Learn
- Best Practices for Modern FM Service Delivery
Discover leading models in service integration, governance, lifecycle asset management, workplace experience, and performance measurement.
- A Look Inside Toronto’s Modernization Journey
Hear how the City is advancing digital workflows, centralizing FM functions, improving space planning, and optimizing service response across a large civic portfolio.
- Implementation Lessons Learned
Gain insight into the change‑management, stakeholder engagement, and technology adoption strategies that help modernization efforts succeed—especially in public‑sector and unionized environments.
- Achievements and Measurable Impact
See the outcomes achieved so far, including improvements in service efficiency, modernization of workplace standards, digital transformation, enhanced compliance, and stronger alignment with corporate priorities.